Guidelines and Policies for Photo DVDs and NFL Posters


What kind of photograph of my child do you recommend I send in?
We recommend you send us a COLOR snapshot or portrait photo of your child that meets the following guidelines:

Your child’s face is at least the size of a quarter, the bigger the head is in the photo the better

Your child’s face is clear and well-focused

Your child’s face (including the hair) is not obstructed by any object or cut off in the photo

Your child is not wearing a hat or large bow

Your child is facing the camera
Keep in mind that the way the child’s head appears in the photo is exactly how it will appear in the DVD.
We reserve the right to refuse any customer submitted photos at our sole discretion.

Image must be in JPEG/JPG format

Image size must be no larger than 2MB

Please make sure the file or folder containing the photo does not have a period (.) in the name. If it does it must be renamed in order to upload successfully.

If in doubt that your photo successfully uploaded please also email a photo to mailto:info@customstorybooks.com Please include your Order Confirmation number, Child's name and Product ordered in the subject of the email.
What part of my child’s photo will you use?
We will use only your child’s head, including the hair. In our videos and other products, your child’s head appears on a cartoon body, so it does not matter if your child’s entire body is shown in the picture or if your child is sitting or standing. For children with long hair, the hair will be cut to chin or shoulder length.
Professional Photo Disclaimer
All professionally taken photographs are copyrighted by the photographer or company that created the images. If the photo you are submitting was taken by a professional photographer, you may need to get a release. We are required by law to verify that our customer has permission from the owner of any copyrighted image before we can use the image to make your photo-personalized products.
Can I return my order?
Due to the personalization involved in creating our products, all sales are final.

We will accept returns or refunds in the case of manufacturing defect only. If you believe your product has not arrived in full working order, please contact us for assistance. If it is determined that the malfunction was caused during our production of the item, we will either replace your product or offer you a refund.

The star's photo will appear in the product exactly as it appears when you submit it. We will not enhance or improve your photo and we accept no responsibility for poor photographic quality as it relates to the product.